Refund Policy

Introduction

At FUSIONERA SYSTEMS, we are committed to providing secure, efficient, and dependable payment processing services. This Refund Policy explains the situations in which refunds may be issued, the process for requesting a refund, and the respective responsibilities of merchants and end users. We encourage you to review this policy carefully to understand your rights and obligations related to refunds handled through our platform.

Scope of the Policy

This policy applies to all users of FUSIONERA SYSTEMS, including individual customers, registered merchants, and business partners who use our services. It covers transactions processed through our platform, including card payments, net banking, UPI, wallet payments, and other supported payment methods. This policy does not govern the refund policies of individual merchants for their own products or services.

Eligibility for Refunds

Refunds are generally available only under the following circumstances:

• Duplicate or incorrect payments caused by technical or processing issues
  
  
• Transaction failures resulting from technical problems or banking errors
  
  
• Excess charges due to system or merchant-related errors
  
  
• Unauthorized transactions that are reported and verified under our fraud review process
  
  
• Payments made incorrectly due to invalid merchant details or system malfunctions
  
  
• Transaction cancellations made within the merchant’s permitted refund timeframe, in accordance with their cancellation or return terms
  
  

For merchant-related transactions, FUSIONERA SYSTEMS will initiate a refund only after receiving confirmation from the merchant that the refund request is valid and approved.

Non-Refundable Transactions

Refunds will not be issued for the following:

• Service fees or setup charges paid to FUSIONERA SYSTEMS
  
  
• Fees related to completed services such as onboarding, verification, or compliance checks
  
  
• Transactions clearly designated as non-refundable at the time of payment
  
  
• Transactions arising from fraudulent conduct or violations of platform policies
  
  
• Disputes raised outside the time limits prescribed by applicable rules or networks
  
  
• Claims where required supporting documentation is not provided
  
  

Platform Fees and Deductions

Certain fees charged by FUSIONERA SYSTEMS, including processing fees, convenience charges, integration or setup fees, and value-added services, are non-refundable unless the transaction fails due to a platform-related error. In merchant-related disputes, approved refund amounts may be adjusted to account for processing costs already incurred.

Refund Process

To request a refund, users must complete the following steps:

• Contact us by emailing fusionerasystemspvtltd@gmail.com or submitting a request through the user dashboard
  
  
• Provide the transaction reference number, payment date, payment method, amount, and a clear explanation for the refund request
  
  
• Submit any relevant supporting documents, such as screenshots, confirmation emails, or communication with the merchant
  
  
• Respond to any follow-up requests from our support team for additional verification or documentation
  
  

Timeframe for Processing Refunds

After a refund request is approved, the refund will be initiated within 5 to 7 business days. The time required for the amount to appear in your account depends on your bank, card issuer, or payment method and is outside our control. Notification of refund initiation will be sent via email or SMS.

Please note that delays may occur based on banking processes, payment method timelines, or the merchant’s refund procedures.

Transaction Reversal and Chargebacks

If a transaction is disputed through a bank or card issuer, a chargeback process may be triggered. FUSIONERA SYSTEMS will work with the merchant to address the dispute and may request supporting evidence. If the chargeback is upheld, the disputed amount will be returned to the customer, and the merchant may be responsible for any related fees or deductions.

Taxes and Additional Fees

Any taxes included in the original transaction will be refunded only if allowed under applicable tax laws. Administrative charges, processing fees, or third-party costs may be deducted from the refund amount where applicable and will be clearly communicated in the refund confirmation.

Merchant Responsibility

For merchant-related transactions, the authority to approve or reject refund requests primarily rests with the merchant. FUSIONERA SYSTEMS facilitates the refund process and will act upon merchant authorization unless the refund is initiated due to a technical issue or confirmed fraud. Merchants are required to maintain clear refund policies and cooperate during refund investigations.

Failure to comply with these requirements may result in withheld settlements or suspension of merchant services.

Policy Changes

This Refund Policy may be updated periodically to reflect changes in legal requirements, service improvements, or operational practices. Any revisions will be published on this page with an updated “Last Updated” date. Continued use of the platform after such changes indicates acceptance of the revised policy.

Contact Information

For questions, clarifications, or assistance related to refunds, please contact us at fusionerasystemspvtltd@gmail.com.