Terms & Conditions

Welcome to FUSIONERA SYSTEMS, operated by FUSIONERA SYSTEMS PRIVATE LIMITED. We value your confidence in our services and appreciate the opportunity to work with you. In these Terms and Conditions, “we,” “our,” and “us” refer to FUSIONERA SYSTEMS, while “you,” “your,” and “user” refer to individuals or entities accessing or using our services. These Terms govern your access to and use of the services provided through our platform.

We recommend reviewing these Terms carefully before using the website. By continuing to access or use the platform, you acknowledge and agree to the Terms set out below. If you do not agree with any part of these Terms, you must discontinue use of the services. We may revise these Terms from time to time, and continued use of the platform indicates acceptance of any updates.

Agreement to Terms

By accessing or using the platform, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any provision, you must immediately stop using the services.

Eligibility and Account Registration

To use our services:

We reserve the right to approve or decline any application at our discretion.

Scope of Services

FUSIONERA SYSTEMS offers digital transaction processing services that allow businesses to receive payments from customers using multiple supported methods. We provide integration solutions such as APIs and plugins for websites, mobile applications, and point-of-sale systems. Additional functionalities may include payment links, subscriptions, invoicing tools, QR-based payments, and transaction reporting. Funds are settled to your verified bank account. We may enhance, modify, suspend, or discontinue any part of the services at any time.

User Obligations

By using the platform, you agree to:

Fees and Settlement

Service fees are specified in your merchant agreement or displayed within your dashboard. We may revise fees with prior notice. All fees are exclusive of applicable taxes unless stated otherwise, and you are responsible for meeting your tax obligations. You will be accountable for customer-initiated chargebacks, and refunds will be processed in accordance with our internal procedures. Any changes to fees will be communicated via email or through your dashboard.

Prohibited Activities

You must not use the services for unlawful, fraudulent, or unauthorized activities. Prohibited activities include, but are not limited to, transactions involving illegal goods or services, restricted content, counterfeit products, or any activity prohibited under applicable laws. You must not attempt to interfere with platform operations, bypass security controls, or exploit system vulnerabilities. Violations may result in immediate suspension, withholding of funds, and legal action where applicable.

Risk Monitoring and Fraud Management

We employ continuous transaction monitoring, automated risk assessment tools, and fraud prevention mechanisms to protect users and end customers. Transactions identified as potentially suspicious may be delayed, reviewed, or reversed. If fraudulent or high-risk activity is confirmed, we may restrict, suspend, or terminate your account without prior notice. You accept responsibility for any losses, chargebacks, or penalties arising from unlawful or non-compliant activity conducted through your account.

Data Privacy and Security

Protecting your data and that of your customers is a priority. All personal and transactional information collected through the platform is handled in accordance with applicable data protection laws and our Privacy Policy. We apply strong security practices, including encryption, authentication, and access controls, to protect sensitive information. Your data may be used for transaction processing, fraud prevention, service improvement, and legal compliance purposes. You must not store sensitive customer data on your systems unless expressly permitted by applicable standards.

Intellectual Property

All intellectual property associated with the platform, including software, design elements, trademarks, logos, content, and documentation, belongs exclusively to FUSIONERA SYSTEMS PRIVATE LIMITED or its licensors. You are granted a limited, non-exclusive, non-transferable right to use the platform solely for its intended business purpose. You may not copy, modify, reverse engineer, sublicense, or otherwise misuse any part of the platform without prior written consent. Any use of our branding or marketing materials requires written approval.

Third-Party Services

The platform may connect with third-party services or external systems. We do not control these services and are not responsible for their availability, performance, or data handling practices. Any risks, losses, or issues arising from the use of third-party integrations are governed by the respective third-party terms.

Termination and Suspension

We may suspend or terminate access to the services if we believe you have violated these Terms, engaged in suspicious conduct, or if required by law. Suspension may be temporary or permanent based on the nature of the issue. Upon termination, all outstanding obligations must be settled. We may retain funds during investigations or until matters are resolved.

Dispute Resolution

If a dispute arises, our internal team will attempt to resolve the matter in good faith. For transaction-related disputes, we will coordinate with relevant financial institutions following applicable procedures. If unresolved, disputes may be pursued in accordance with the governing law and jurisdiction stated below.

Limitation of Liability

To the maximum extent permitted by law, FUSIONERA SYSTEMS shall not be liable for indirect, incidental, special, or consequential damages, including loss of revenue, business, or data. We do not guarantee uninterrupted service or error-free transaction processing.

Indemnification

You agree to indemnify and hold harmless FUSIONERA SYSTEMS PRIVATE LIMITED, its officers, employees, and affiliates from any claims, damages, losses, or expenses arising from your use of the services, violation of these Terms, or unlawful activity conducted through your account.

Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from or relating to these Terms shall fall under the exclusive jurisdiction of the courts in India.

Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, acts of war, cyber incidents, system outages, labor disputes, or government restrictions.

Amendments and Modifications

We may revise these Terms at any time. Updated versions will be published on the website with a revised “Last Updated” date. Continued use of the services indicates acceptance of the revised Terms.

Severability and Waiver

If any provision of these Terms is found unenforceable, the remaining provisions will remain effective. Failure to enforce any provision does not constitute a waiver of our rights.

Contact Information

For questions, complaints, or legal communications, please contact us at fusionerasystemspvtltd@gmail.com.